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FAQ
Ordering

How do I order online?

Once you have selected the items you’d like, you can checkout to complete your order. This can be done as a guest or you can sign up as a customer.

 

What do I do if there is a problem with my order?

We take every precaution to make sure your order is correct and of the highest quality. However, if there is a problem, please email harri@moxonsfreshfish.com and we'll do our utmost to reach a solution as soon as possible.

 

What payment options do I have?

We accept Mastercard, Visa, Google Pay and Apple Pay and American Express. We do not accept PayPal.

 

Can I order wholesale?

All wholesale enquires please contact harri@moxonsfreshfish.com

Delivery

How is my order delivered?

We courier our parcels using DPD local, once you have placed the order, you will contacted by DPD with a time slot. (Please be patient)

 

How much does delivery cost?

Orders under £50 will be charged £4.99 for delivery. Orders over £50 will have no delivery charge.

 

Where do you deliver to?

We deliver to mainland UK only, Scotland please allow one extra day for delivery.

When will I receive my delivery?

Order by 10am for next day delivery. Please select a delivery date Monday – Thursday only. Any order placed after 10am on Thursday will be despatched Monday morning.  *Bank holiday orders will be despatched next working day

How is my order packaged?

Your order will be boxed up or wrapped up using our sustainable packaging made from sheep’s wool. Great for compositing or using as a base for flower beds! This keep the product fresh and cold for 48hrs. Cardboard boxes are also recyclable.

 

What do I do if my order hasn’t been delivered?

In the rare event that your order has not been delivered on time please contact harri@moxonsfreshfish.com. You’ll receive tracking notifications from DPD, in regards to specific timings for your delivery.

 

Do I need to be in to sign for my delivery?

As perishable goods, you will receive 2 delivery attempts. Therefore if no one is in please give instructions of a secure location the order can be left. Our temperature controlled boxes or wool cool’s will ensure your order will stay chilled for up to 48 hours.

 

Can I return goods?

As the product is perishable goods we don’t accept returns.

 
Collection

Can I collect my order?

We offer the option, at check out, to collect your order from one of our shops. Clapham South, East Dulwich, South Kensington and Islington.

When can I collect my order?

Next day collection is offered for orders made before 10am.

Can I choose my collection date?

A collection date must be chosen on the delivery details page. A date can be chosen for up to 1 month in advance.

What if I can't make my collection date?

Orders must be picked up within 24hrs. of selected date as goods are perishable.

 
 
Need further assistance?
Please contact harri@moxonsfreshfish.com and we’d be glad to assist you further.
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