Terms and Conditions
2. Terms and Conditions of Sale
By placing an order through the www.moxonsfreshfish.com website, you are making an offer to purchase goods. We will firstly send you a confirmation email confirming we have received your order and that it is being processed.
Upon completion of us purchasing, preparing and packing your order, we will email you to confirm that the goods have been dispatched. This dispatch email is confirmation that we accept your order and that a contract has been made between us. We will take payment at time of order, if any adjustments need to be made by us we will issue a refund.
In the instance that one or more of the products you have ordered are unavailable, you will receive an email to notify you these details prior to dispatch, your original order will be amended and dispatched as normal with the accompanying dispatch email. The amended order now forms the contract between us. Any and all unavailable items will be refunded in full.
Due to the perishable nature of wild caught fish and shellfish, pricing and product availability is subject to change without notice. On occasion we may need to send an alternative product brand of non-fish product which will meet the same criteria for quality, weights and measures.
We offer free delivery on orders over the value of £50. Orders below that value are subject to an £8.50 flat rate delivery charge. A Saturday delivery will incur an additional £12 delivery charge no matter what the total order value comes to. This would be in addition to the £8.50 charge for orders under £50.
All delivery prices advised are to UK mainland excluding Highlands and Islands where we require you to contact us before ordering, due to deliveries taking longer. If we do not receive an email from you prior to your order we will assume you agree to the higher risk of transit. If the goods are damaged on delivery please contact us within 24 hours of receiving the goods so we can deal with the matter as soon as possible in accordance with your legal rights.
In some rare cases the consignment may arrive two days after dispatch (the day after your booked delivery). In this unlikely event, our packaging has been tested to ensure that everything remains chilled for 48hrs, just in case.
When you place your order, you can give us additional information such as, where you would like your order to be left if you are out. If we or our courier have left the items in your chosen safe place and they go missing or are tampered with we hold no responsibility for this.
Please be aware that the delivery couriers we use will only deliver to your door and it is the customer’s responsibility take the goods inside. On delivery of the goods please inspect for any damage. If the goods are lost or damaged in transit please contact us within 24 hours at [email protected] or call us on 020 3659 1413.
- Our Service.
Our website and services provided to you on and through our website are on an “AS IS” basis. You agree that the owners of this website exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this website and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
- Your Responsibilities and Registration Obligations.
6. Registration and Password.
You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorised or unauthorised by you. You agree to immediately notify us of any unauthorised use or your registration, user account or password.
7. Your Conduct.
You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortuous, defamatory, libellous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorised advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
8. In store Gift Vouchers.
Moxon’s in store gift vouchers can only be used at our shops for any products available at time of purchase. In store gift vouchers cannot be used in our online shop. All in store gift vouchers can only be used for its full amount on a single transaction and must be used on or before the valid until date. You cannot use an in store gift voucher to discharge indebtedness. Please protect your in store gift voucher and treat it as cash; we cannot replace lost or stolen vouchers. In store gift vouchers may not be exchanged directly for cash. We reserve the right to refuse to accept an in store gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud. We reserve the right to amend the in store gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.
9. Online Gift Vouchers.
Moxon’s online gift vouchers can only be used at moxonsfreshfish.com for any products available on our website. Online gift vouchers cannot be used in our shops. All online gift vouchers can only be used for its full amount on a single transaction and must be used on or before the valid until date. You cannot use an online gift voucher to discharge indebtedness. Please protect your online gift voucher and treat it as cash; we cannot replace lost or stolen vouchers. Online gift vouchers may not be exchanged directly for cash. We reserve the right to refuse to accept an online gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud. We reserve the right to amend the online gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.
10. Third Party Services.
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
12. DISCLAIMER OF WARRANTIES.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE “SERVICE”) IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU “AS IS” AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.
13. LIMITATION OF LIABILITY.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
14. Reservation of Rights.
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.
15. Notification of Copyright Infringement.
If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following address: Moxons Fishmongers (ONLINE), 151 Lordship Lane, East Dulwich, London SE22 8HX
You can email us at [email protected] to contact our webmaster
16. Applicable Law.
17. Miscellaneous Information.
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.